Refund policy
Last updated: 21 September 2026
Prints are made to your order. Once a print has gone into production it cannot be cancelled, returned, or refunded for a change of mind, a different size, or a different finish.
If you need to cancel, email us as soon as you can. We can refund in full if the print has not yet gone into production.
Damaged, faulty, or wrong
If the print arrives damaged, faulty, or is the wrong artwork, email us with your order number and photos of the parcel and the print. Do not send it back unless we ask you to. We will replace it.
Colour on screen can differ slightly from the printed sheet. That is not a fault.
Lost in transit
If the order has not arrived within 30 days of purchase, contact us. We will replace it when the address on the order was correct. We cannot replace an order that was sent to an address you entered incorrectly.